Seeking a position with an organization that will utilize my project management, organizational and interpersonal skills in a way that would be beneficial to the organization and in return support my professional growth.

Skilled office professional with excellent interpersonal/organizational skills.  Possess ability to effectively manage multiple projects side by side.  Work well under pressure and handle tasks in a professional manner.  Strong leadership skills, years of diverse experience in various industries.  A dedicated team player and hard worker with the ability to meet deadlines in a fast paced environment.

6/2011 to 8/2013Ernest Communications

LSR Provisioner – Team Lead

Responsible for processing orders;  CenturyLink/Qwest/Embarq/Sprint/FDN/Earth Link/McLeod-Paetec/Windstream/MPower/Birch/OneComm/Earthlink

New Installs, Moves, Disconnects, Changes, Adds and Conversion

n     LSR processing CLEC Provisioner is responsible for timely submission of LSR(s) to trading partners, timely receipt of FOC back from trading partners, in addition to timely distribution of FOC to appropriate WIN departments dependent upon dates/information received. Also facilitates resolution with trading partners on rejects, clarifications or PF conditions that require special construction/additional build-out at cost.  CLEC Provisioner is responsible for accurate entry of all TNs assigned to CLEC customers, whether assigned to actual facilities or as a Special Number, DID or RCF.

2/2010 to 10/2010                             KMC Resource Management

Office Manager

Provide support to owner; answer phones, AR/AP, Financial Reports (P&L, Cash Flow Analysis, YTD Reports Income & Expenses), coordinate adhoc reports with accountant, process bid request, invoicing, scheduling appointments, scheduling contractors by job, expense reports, hotel reservations, set-up customers & vendors within billing system (Quick Books & Quicken), bank deposits & reconciliations; prepare payment vouchers for independent contractors; open files; order supplies.

7/2009 to 2/2010                                    Self-Employed

Consulting

General Business & Project Management Consulting

5/2006 to 5/2009                           J&J Diesel and Auto Repairs, Suwanee, GA 30024

Office/Service Manager

Manage and supervise all phases of shop operations; Responsible for hiring/terminating of employees; Post and Process A/P invoices and collections; Responsible for purchasing/servicing of all office equipment. Point of contact for vendors/order parts.  Assign duties and schedule work; Monitor and evaluate job performance. Provide estimate of repairs, reconcile sales with register receipts.  Prepare operating reports for accountant. Monitor inventory of parts and supplies.

12/2005 to 5/2006                             Cypress Communications, Norcross, GA 30093

Project Manager Service Delivery – Permanent Position 2/06 to 5/06

n     Reviewed approved orders from contract sales team/billing team; Responsibilities; Identify order type, entered into COTS- order tracking system that assigns tasks according to order type. Managed each order to installation and ensured billing was completed. Main point of contact between sales, provisioning and field operations.  Project Manger lead in the implementation of the first customer installed (3 sites-Atlanta, Washington DC and Pittsburgh) on Cypress’s newly deployed Nortel IP Platform.

Special Projects-Line Cost Analyst  - Contract Position from 12/2005 to 2/2006

n     Monitor line cost to insure valid disputes were filed and recovered from accounts that were acquired thru various mergers.  Responsible for data integrity in Vendor Management (Web-based Inventory System). Inventory vs. vendor billing. Worked closely with line cost project lead on the inventory reduction project which decreased COG by over $250K monthly.

8/2005 to 10/2005   Contract Work –KMC Telecom, Lawrenceville, GA 30043

Project Manager-Network Operations and Implementation

n     ILEC inter-face working ACNA Conversion project; responsible for reviewing inter-connect agreements for all ILEC’s;  Scheduling vendor meetings to make them aware that a conversion was required; worked closely with vendor point of contact to identify regulatory requirements; scope of work including T3/T1 and rate centers that were to be converted and those to be disconnected. Inter-face with code administration to ensure E911 requirements were in place at time of conversion.

12/1998 to 4/2005  KMC Telecom, Lawrenceville, GA  30043             

Project Manager-Network Operations and Implementation

·   Managed five technical teams including network design, traffic engineers, ASR (Access Service Request) provisioner and test and turn-up personnel on projects.  Scope of responsibility included conducting team meetings, ensuring budget and timelines were kept within guidelines, resolving escalated issues, meeting with customers and vendors, providing status reports to upper management. 

Business Manager-IXC Carrier Sales

·   Manage and coordinate financial reports and revenue reporting

·   Supervise IXC billing activities and collections

·   Interface with cities to assure delivery of timelines and revenue reporting

·   Coordinated with Sales Directors to ensure project completion in order to maintain billing accuracy

·   Account management for collections of all IXC customers.  

Administration Manager-Alternate Channels

·   Recruiting independent sales forces

·   Contract Management

·   Maintain Agent Profiles and ID# assignment

·   Approved and tracked expense reports for Regional Managers

·   Process commission payments

·   Revenue reporting

·   Sales Performance Quota reporting

6/1997 to 12/1998              e.spire Communications, Inc.,  Annapolis Junction, MD 

Agent Support Manager:

·   Oversee and direct Agent Support personnel

·   Overall Customer Service functions including escalations to management

·   Track Agent sales and prepare monthly commission reports

·   Liaison between Legal, Marketing and Finance departments

·   Coordinate travel, trade shows, conferences and seminars

·   Oversee special projects as assigned by management

French Fragrances, Inc., Miami, FL

Sales, Executive Assistant to Vice-President

·   Prepare monthly and year-end budget reports

·   Purchasing

·   Travel arrangements

·   Overall Customer Service – order entry; file shortage reports; handle billing disputes for major accounts: Sears / Wal-Mart / JC Penny / Marshall’s / Ross Stores / TJ Maxx / Eckerd Drugs / Walgreens etc.

·   Maintained business calendars

·   Prepare and set-up sales meetings/trade shows             

Telecommunications Training:

·   Basic Telephony, Local Service, Switched Services, LD & 800 Services, ISDN – 1999 - 2000

·   TeleStrategies: Understanding Telecommunications Billing – 2000

·   Telcordia Technologies: Access Service Tariff Overview – 2001

·   Global Knowledge: Introduction to Voice Over IP  - 2001

·   Project Management Essentials - 2001

Hudson County Community College, North Bergen, NJ

1.                      Medical Terminology – Certification Awarded

2.                      Nurse’s Aid/CNA – Certification Awarded

3.                      EKG Technician – Certification Awarded

Union Hill/Emerson High School, Union City, NJ

MicrosoftOffice-Word/Excel/PowerPoint/ Outlook Express/Quicken & Quick Books, Omnia, Neustar, Access, LEC/CLEC portals

Fluent Spanish and English